Forms, guides, and resources

Find all the forms, guides, tools, and other resources you need to support the day-to-day needs of your patients and office.*

Claims resources

UniCare’s electronic Payer ID is 80314. For information about electronic transaction documents for UniCare claims, code sets, electronic remittance advice (ERA) registration, and more, please visit UniCare’s Filing Electronic Claims.

 

Important documentation

Massachusetts Medical Necessity Criteria 

Policy and Procedure Manual 

Provider Support Tools Video 

UniCare Provider Tip Sheet 

Contact information

Customer service:
Credentialing and contracting
844-265-7592
Monday to Friday, 8 a.m. to 6 p.m. Eastern time

Provider relations:
Credentialing and contracting
844-265-7592
Monday to Friday, 8 a.m. to 6 p.m. Eastern time
provider.relations@carelonbehavioralhealth.com

UniCare e-Solutions:
Claims questions
800-470-9630
Monday to Friday, 11 a.m.- to7:30 p.m. Eastern time
e-solutions.support@unicare.com

Electronic data interchange (EDI) Helpdesk:
ProviderConnect technical questions
888-247-9311
Monday to Friday, 8 a.m. to 6 p.m. Eastern time

Questions? We're here to help.

Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.

Questions? We're here to help.

Whether you have questions or are interested in learning more about how we can best support you, please reach us by calling our National Provider Services Line at 800-397-1630, Monday through Friday, 8 a.m. to 8 p.m. Eastern time.

* Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.