Lines of business
- Federal government
- Public sector
Carelon Health Federal Services
24/7 support for military service members, families, and veterans
Military service asks a lot of those who answer the call to duty. It puts their lives at risk to keep our people and nation safe. This kind of dedication creates environmental and relationship stressors. We believe we should do everything possible to care for them and their families while they serve and after.
Our services are designed to be personalized, confidential, and stigma-free. We connect the care journey through people-first care models and digital tools. We assist military families and veterans with situation issues they may be experiencing, such as:
- Deployment and reintegration.
- Effective communication.
- Employment support.
- Financial challenges.
- Physical and mental health.
Your trusted partner serving government and military families
We understand the complex and sensitive nature of federal work. For more than 40 years, we have delivered whole-health solutions to the federal government, military service members, veterans, and their families. You can count on Carelon Health Federal Services for:
- Seasoned federal leadership with military experience.
- An equitable approach to care.
- Industry-leading behavioral health and crisis services.
- Proven operations with global reach.
- Partnerships for state-of-the-art innovation.
“I joined Carelon because I was impressed by the organization’s commitment to create and deliver comprehensive, whole-health solutions at scale. In all my years of military healthcare experience, I have yet to encounter another organization that is as well positioned and ready to support the unique needs of our military service members and their families.”
—Jim Polo, MD, Chief Medical Officer, Carelon Behavioral Health
Core capabilities for federal clients
Carelon Health Federal Services delivers the full range of behavioral health solutions for our members. No matter the need, we are here for you.
- Screening, assessment, and care delivery
- Artificial intelligence (AI) and predictive analytics
- Counseling, therapy, and psychiatry
- Rx management
- In-person and telehealth services
- SUD prevention and intervention
- Anxiety, depression, post-traumatic stress disorder (PTSD), and serious mental illness (SMI)
- Autism services
- Treatment for eating disorders
- Youth services
- Peer support services
- Critical incident response
- Counseling and therapy
- In-person and telehealth services
- Digital self-help tools
- Financial, legal, and identity theft assistance
- Disruptive event management
- Health and safety policy development
- Nonmedical counseling
- Deployment and reintegration support
- Spouse, youth, and family support
- Health, wellness, and lifestyle coaching
- Fitness-for-duty examination
- Casualty and survivor benefits
- Education and employment services
- Tax services
- Moving, housing, and permanent change of station (PCS)
- 24/7 crisis call centers
- Crisis intervention via call, text, or chat
- Risk assessment
- Safety planning
- Suicide education and warning sign identification
- Predictive modeling and early intervention
- Health equity
- Social drivers of health (SDoH) resource navigation
- Case management
- Utilization management
- Referral and appointment assistance
- Digital and in-person engagement
- Peer support
- 24/7 contact centers
- Spousal education and career support
- Military family life
- Family advocacy
- Childcare and youth services
- Caregiver support
- Food Insecurity Program
- Safety from violence and abuse
- Supporting families with special needs
- Parenting, adoption, and foster care
Expertise in crisis and suicide prevention
As a national partner of the 988 Suicide & Crisis Lifeline, we provide text and chat services in English as well as Spanish call, text, and chat services.
Across our crisis line services programs, we responded to 250K crisis and helpline queries between July 2022 and June 2023.
Our leadership
Jim Polo, M.D., Chief Medical Officer, Military Veteran
Lori Szczygiel, Vice President, Carelon Health Federal Services
Teri Moore, President, Carelon Health Federal Services
Altamaria Perkins, Director, Government Contracts
Rachel Kaufmann, Director, Government Program Management
Tina White-Alexander, Director, Behavioral Health Services
Mudasser Khan, Director, Information Technology
Solving complex healthcare challenges — together
Government and military families have unique needs. Through strong partnerships with small businesses, Carelon Health Federal Services offers enhanced capabilities and comprehensive health solutions for our members. Our partners include:
We support the military community
We believe in giving back whenever possible and proudly support important community initiatives that benefit our military service members and their families.
We’ve raised more than $500K over the last 10 years for the Wounded Warrior Project and the National Military Family Association through the annual Carelon Behavioral Health Charity Golf Tournament .
We proudly support Let's Walk It Out — 222 Mile Ruck March Inc. , a nonprofit dedicated to preventing veteran suicide.
We support the Westfield International Air Show , which provides opportunities to connect with veterans and families seeking mental health support.
We distribute children’s books to military families as part of the National Day of the Deployed in partnership with the Norfolk Main Navy Exchange .
