24/7 support for military service members, families, and veterans
Military service asks a lot of those who answer the call to duty. It puts their lives at risk to keep our people and nation safe. This kind of dedication creates environmental and relationship stressors. We believe we should do everything possible to care for them and their families while they serve and after.
Our services are designed to be personalized, confidential, and stigma-free. We connect the care journey through people-first care models and digital tools. We assist military families and veterans with situation issues they may be experiencing, such as:
Deployment and reintegration.
Physical and mental health.
Your trusted partner serving government and military families
We understand the complex and sensitive nature of federal work. For more than 40 years, we have delivered whole-health solutions to the federal government, military service members, veterans, and their families. You can count on Carelon Health Federal Services for:
Seasoned federal leadership with military experience.
An equitable approach to care.
Industry-leading behavioral health and crisis services.
Proven operations with global reach.
Partnerships for state-of-the-art innovation.
Lines of business
“I joined Carelon because I was impressed by the organization’s commitment to create and deliver comprehensive, whole-health solutions at scale. In all my years of military healthcare experience, I have yet to encounter another organization that is as well positioned and ready to support the unique needs of our military service members and their families.”
—Jim Polo, MD, Chief Medical Officer, Carelon Behavioral Health
Core capabilities for federal clients
Carelon Health Federal Services delivers the full range of behavioral health solutions for our members. No matter the need, we are here for you.
Screening, assessment, and care delivery
Artificial intelligence (AI) and predictive analytics
Moving, housing, and permanent change of station (PCS)
24/7 crisis call centers
Crisis intervention via call, text, or chat
Suicide education and warning sign identification
Predictive modeling and early intervention
Social drivers of health (SDoH) resource navigation
Referral and appointment assistance
Digital and in-person engagement
24/7 contact centers
Spousal education and career support
Military family life
Childcare and youth services
Food Insecurity Program
Safety from violence and abuse
Supporting families with special needs
Parenting, adoption, and foster care
Expertise in crisis and suicide prevention
We are proud to have earned the American Association of Suicidology Accreditation status as a crisis center. This accreditation recognizes our application of best practices and clinical supervision as we answer calls, texts, and chats for people in crisis.
Across our crisis line services programs, we responded to 250K crisis and helpline queries between July 2022 and June 2023.
Jim Polo, M.D.,Chief Medical Officer, Military Veteran
Lori Szczygiel, Vice President, Carelon Health Federal Services
Teri Moore, President, Carelon Health Federal Services
Altamaria Perkins, Director, Government Contracts
Rachel Kaufmann, Director, Government Program Management
Tina White-Alexander, Director, Behavioral Health Services
Mudasser Khan, Director, Information Technology
Solving complex healthcare challenges — together
Government and military families have unique needs. Through strong partnerships with small businesses, Carelon Health Federal Services offers enhanced capabilities and comprehensive health solutions for our members. Our partners include:
We support the military community
We believe in giving back whenever possible and proudly support important community initiatives that benefit our military service members and their families.