Carelon Health Federal Services

24/7 support for military service members, families, and veterans

Military service asks a lot of those who answer the call to duty. It puts their lives at risk to keep our people and nation safe. This kind of dedication creates environmental and relationship stressors. We believe we should do everything possible to care for them and their families while they serve and after.

Our services are designed to be personalized, confidential, and stigma-free. We connect the care journey through people-first care models and digital tools. We assist military families and veterans with situation issues they may be experiencing, such as:


  • Deployment and reintegration.
  • Effective communication.
  • Employment support.
  • Financial challenges.
  • Physical and mental health.

Your trusted partner serving government and military families

We understand the complex and sensitive nature of federal work. For more than 40 years, we have delivered whole-health solutions to the federal government, military service members, veterans, and their families. You can count on Carelon Health Federal Services for:

  • Seasoned federal leadership with military experience.
  • An equitable approach to care.
  • Industry-leading behavioral health and crisis services.
  • Proven operations with global reach.
  • Partnerships for state-of-the-art innovation.

Lines of business

  • Federal government
  • Public sector

“I joined Carelon because I was impressed by the organization’s commitment to create and deliver comprehensive, whole-health solutions at scale. In all my years of military healthcare experience, I have yet to encounter another organization that is as well positioned and ready to support the unique needs of our military service members and their families.”

—Jim Polo, MD, Chief Medical Officer, Carelon Behavioral Health

Core capabilities for federal clients

Carelon Health Federal Services delivers the full range of behavioral health solutions for our members. No matter the need, we are here for you.

  • Screening, assessment, and care delivery
  • Artificial intelligence (AI) and predictive analytics
  • Counseling, therapy, and psychiatry
  • Rx management
  • In-person and telehealth services
  • SUD prevention and intervention
  • Anxiety, depression, post-traumatic stress disorder (PTSD), and serious mental illness (SMI)
  • Autism services
  • Treatment for eating disorders
  • Youth services
  • Peer support services
  • Critical incident response
  • Counseling and therapy
  • In-person and telehealth services
  • Digital self-help tools
  • Financial, legal, and identity theft assistance
  • Disruptive event management
  • Health and safety policy development
  • Nonmedical counseling
  • Deployment and reintegration support
  • Spouse, youth, and family support
  • Health, wellness, and lifestyle coaching
  • Fitness-for-duty examination
  • Casualty and survivor benefits
  • Education and employment services
  • Tax services
  • Moving, housing, and permanent change of station (PCS)
  • 24/7 crisis call centers
  • Crisis intervention via call, text, or chat
  • Risk assessment
  • Safety planning
  • Suicide education and warning sign identification
  • Predictive modeling and early intervention
  • Health equity
  • Social drivers of health (SDoH) resource navigation
  • Case management
  • Utilization management
  • Referral and appointment assistance
  • Digital and in-person engagement
  • Peer support
  • 24/7 contact centers
  • Spousal education and career support
  • Military family life
  • Family advocacy
  • Childcare and youth services
  • Caregiver support
  • Food Insecurity Program
  • Safety from violence and abuse
  • Supporting families with special needs
  • Parenting, adoption, and foster care

Expertise in crisis and suicide prevention

We are proud to have earned the American Association of Suicidology Accreditation status as a crisis center. This accreditation recognizes our application of best practices and clinical supervision as we answer calls, texts, and chats for people in crisis.

Across our crisis line services programs, we responded to 250K crisis and helpline queries between July 2022 and June 2023.


Our leadership

Jim Polo, M.D., Chief Medical Officer, Military Veteran

Lori Szczygiel, Vice President, Carelon Health Federal Services

Teri Moore, President, Carelon Health Federal Services

Altamaria Perkins, Director, Government Contracts

Rachel Kaufmann, Director, Government Program Management

Tina White-Alexander, Director, Behavioral Health Services

Mudasser Khan, Director, Information Technology

Solving complex healthcare challenges — together

Government and military families have unique needs. Through strong partnerships with small businesses, Carelon Health Federal Services offers enhanced capabilities and comprehensive health solutions for our members. Our partners include:

National Military Family Association
Tragedy Assistance Program for Survivors
Navy Exchange


Henry M. Jackson Foundation
Military Spouse Employment Partnership
Wounded Warrior Project


We support the military community

We believe in giving back whenever possible and proudly support important community initiatives that benefit our military service members and their families.


We’ve raised more than $500K over the last 10 years for the Wounded Warrior Project  and the National Military Family Association  through the annual Carelon Behavioral Health Charity Golf Tournament .

We proudly support Let's Walk It Out — 222 Mile Ruck March Inc. , a nonprofit dedicated to preventing veteran suicide.


We support the Westfield International Air Show , which provides opportunities to connect with veterans and families seeking mental health support.

We distribute children’s books to military families as part of the National Day of the Deployed in partnership with the Norfolk Main Navy Exchange .


Learn more about Carelon Health Federal Services