New Hampshire

Carelon Behavioral Health Provider Handbook 

Appointment Access Standards 

Availity Essentials Memo - Changes to Electronic Claims Submission 

FIS Claim Rejection Messages Tip Sheet 

Medicare Advantage Orientation and General Overview 

Sentinel Event Reporting Form 

Provider Resource Guide 

Medical Necessity Criteria 


Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour access: 855-834-5655
Fax: 781-994-7600
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Provider support: 877-957-1300, option 3 or
Member services: 617-727-2310
TTY: 617-227-8583 

Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.