New Hampshire

Appointment Access Standards 

Availity Essentials Memo - Changes to Electronic Claims Submission 

Behavioral Health Policy and Procedure Manual for Providers 

FIS Claim Rejection Messages Tip Sheet 

Medicare Advantage Orientation and General Overview 

Sentinel Event Reporting Form 

Provider Resource Guide 

Medical Necessity Criteria 


Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour access: 855-834-5655
Fax: 781-994-7600
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Provider support: 877-957-1300, option 3 or
Member services: 617-727-2310
TTY: 617-227-8583 

Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.