New Hampshire

Behavioral Health Resources 

Claims Submission 

Medical Policies, Clinical Guidelines, and Manuals 

Provider Guides & Forms 

Provider Quick Reference Guide 

Appointment Access Standards 

Availity Essentials Memo - Changes to Electronic Claims Submission 

Behavioral Health Policy and Procedure Manual for Providers 

FIS Claim Rejection Messages Tip Sheet 

Medicare Advantage Orientation and General Overview 

Sentinel Event Reporting Form 

Provider Resource Guide 

Medical Necessity Criteria 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour access: 855-834-5655
Fax: 781-994-7600
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Provider support: 877-957-1300, option 3 or NHproviderinfo@wellsense.org
Member services: 617-727-2310
TTY: 617-227-8583

wellsense.org/contact-us