Provider education and trainings

We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies. 

Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.

Upcoming webinars

Carelon Provider Orientation
Tuesday, October 10th at 12 P.M. Eastern Standard Time.

This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.

providers can use to implement Motivational Interviewing into their practice. This is an introductory level topic training. No CE credit or certification is associated with this training.

Youth Behavioral Health 101
Wednesday, October 11th at 3 P.M. Eastern Standard Time.

This 2-hour long training will provide a high-level overview of Behavioral Health in Children & Adolescents. Topics discussed include childhood development, risk & protective factors, special population considerations, and an overview of common childhood diagnoses such as ADHD, Oppositional Defiant Disorder & Attachment Disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in child behavioral healthcare. Experienced child behavioral health providers are welcome to attend as a content refresher. No CE Credit or certification is associated with this training.

eServices Overview
Wednesday, October 11th at 2 P.M. Eastern Standard Time.

This 1 hour webinar is designed to provide an overview of the eServices application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.

Nicotine Cessation: Behavioral Considerations
Thursday, October 12th at 3 P.M. Eastern Standard Time.

This 1 hour webinar will explore behavioral approaches to nicotine cessation including psychoeducation, motivational interviewing, & brief intervention techniques. There is no CE credit or certification associated with this course.

ProviderConnect Overview
Wednesday, October 18th at 2 P.M. Eastern Standard Time.

This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.

Claim Submission Guidance
Thursday, October 19th at 12 P.M. Eastern Standard Time.

This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.

SBIRT: An Evidence-based Approach to Substance Use Intervention
Thursday October 26th at 3 P.M. Eastern Standard Time.

SBIRT stands for Screening - Brief Intervention - Referral to Treatment. SBIRT is a widely used evidence-based approach to substance use intervention. This 2 hour webinar will provide an introductory level training on the approach including the purpose and importance of SBIRT, how to use screening tools to identify risk level, and strategies for implementing a brief intervention and/or referral to treatment. There is no CE credit or certification associated with this training.

Webinar and training archive*

LOCADTR 3.0 Overview for NYS Providers

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An Overview of Cognitive Behavioral Therapy

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An Overview of Cognitive Behavioral Therapy Presentation 

 

Applied Behavior Analysis – Parent Training

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Access the presentation 

 

ASAM Training

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Access the presentation 

 

Behavioral Health 101 - Warning Signs

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Access the presentation 

 

Behavioral Health Concerns Equitable Youth Suicide Prevention

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Access the presentation 

 

Behavioral Health Concerns - Understanding Autism Spectrum Disorder

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Access the presentation 

 

Consequences of Catastrophe

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Access the presentation 

 

Creating Affirming Clinical Care for Transgender Clients

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Access the presentation 

 

Crisis Management and De-escalation

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Access the presentation 

 

Dialectical Behavior Therapy

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Access the presentation 

 

Family Psychoeducationy

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Access the presentation 

 

Giving Value Back to the Provider

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Integrating Harm Reduction Strategies Into Addiction Treatment Practice

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Access the presentation 

 

Motivational Interviewing

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Access the presentation 

 

SMART Goal Planning for Behavioral Health

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Access the presentation 

 

Suicide Prevention Training

Access the webinar: Part 1  | Part 2 

Access the presentation: Part 1  | Part 2 

 

Supporting Someone Struggling with Behavioral Health

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Access the presentation 

 

Youth Behavioral Health 101

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Access the presentation 

Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity 

 

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website 

Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going

Adult Outcomes Questionnaire Webinar: Where We’ve Come 
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An Overview of ProviderConnect

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Access the presentation 

 

Authorizations in ProviderConnect

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Access the presentation 

 

eServices Overview

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Managed Care 101

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Questions? We're here to help.

Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.

Questions? We're here to help.

Whether you have questions or are interested in learning more about how we can best support you, please reach us by calling our National Provider Services Line at 800-397-1630, Monday through Friday, 8 a.m. to 8 p.m. Eastern time.

Join the Carelon Behavioral Health provider network

Please submit an application today to get started.

*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.