We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies.
Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.
Upcoming webinars
Clinical Excellence Webinars
Youth Behavioral Health 101
Thursday, July 10th at 3pm EST
This 2-hour long training will provide a high-level overview of Behavioral Health in Children & Adolescents. Topics discussed include childhood development, risk & protective factors, special population considerations, and an overview of common childhood diagnoses such as ADHD, Oppositional Defiant Disorder & Attachment Disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in child behavioral healthcare. Experienced child behavioral health providers are welcome to attend as a content refresher. No CE Credit or certification is associated with this training.
Cultural Competency in Behavioral Healthcare
Wednesday, July 23rd at 3pm EST
This 1.5-hour webinar will explore the importance of cultural competence and cultural humility in behavioral healthcare. Topics to be discussed include the ways in which culture affects behavioral health, how providers and healthcare staff can increase recognition of their own implicit biases, and the use of culturally relevant and responsive evidence-based practices with patients / members. No CE credit or certification is associated with this training.
Monthly Webinars
Carelon Provider Orientation
Tuesday, July 8th at 12pm EST
This 1-hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process. This is a National webinar and does not cover client specific topics.
eServices Overview
Wednesday, July 9th at 12pm EST
This one-hour webinar aims to provide a comprehensive overview of the eServices application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.
ProviderConnect Overview
Wednesday, July 23rd at 12pm EST
This one-hour webinar aims to provide a comprehensive overview of the ProviderConnect application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.
Claims Submission Guidance
Wednesday, July 30th at 12pm EST
This one-hour webinar aims to provide a general overview of the process for submitting reimbursement requests for services rendered. While it will not address client-specific requirements, it will cover essential aspects of both paper and electronic claim submissions, best practices, and strategies for minimizing the risk of claim denials.
Webinar and training archive*
LOCADTR 3.0 Overview for NYS Providers
An Overview of Cognitive Behavioral Therapy
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Applied Behavior Analysis – Parent Training
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ASAM Training
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Behavioral Health 101 - Warning Signs
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Behavioral Health Concerns Equitable Youth Suicide Prevention
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Behavioral Health Concerns - Understanding Autism Spectrum Disorder
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Consequences of Catastrophe
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Creating Affirming Clinical Care for Transgender Clients
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Crisis Management and De-escalation
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Cultural Competency in Behavioral Health
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Dialectical Behavior Therapy
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Disease Self-Management
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Dual Diagnosis
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Family Psychoeducationy
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Gender Affirming BH 101
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Giving Value Back to the Provider
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Grief and Loss
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Here to Help
Integrating Harm Reduction Strategies Into Addiction Treatment Practice
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Managing Cardio & Metabolic Risk for People with SMI
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Misunderstood Diagnoses
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Motivational Interviewing
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Neonatal Abstinence Syndrome
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Nicotine Cessation
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OUD Overdose Prevention
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Person Centered Planning
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Referring Clients between PH and MH
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SBIRT
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SMART Goal Planning for Behavioral Health
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Social Determinants of Health
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Suicide Prevention Training
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Supporting Someone Struggling with Behavioral Health
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Youth Behavioral Health 101
Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity
The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going
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An Overview of ProviderConnect
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Authorizations in ProviderConnect
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eServices Overview
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Carelon Provider Orientation
Questions? We're here to help.
Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Join the Carelon Behavioral Health provider network
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*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.
