Provider education and trainings

Social Determinants of Health
Wednesday, October 15th at 3pm EST

Social Determinants of Health (SDoH) are conditions in which people live that affect their health risks and outcomes in a variety of ways. In this 2 hour webinar, attendees with learn to identify SDoH and understand how they affect physical and behavioral health disparities and outcomes. We will also explore ways to assess and address SDoH in practice. No CE credit or certification is associated with this training.

Gender-Affirming BH 101
Wednesday, October 22nd at 3pm EST

In this introductory-level, 1.5 hour long training, learners will explore terminology and definitions, barriers and risks experienced by members of the trans and gender non-conforming (TNGC) community, and ways that providers and staff can offer supportive, high quality, gender-affirming behavioral healthcare. No CE credit or certification is associated with this training. 

Carelon Provider Orientation
Monday, October 6th at 12pm EST

This 1-hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process. This is a National webinar and does not cover client specific topics.

eServices Overview
Tuesday, October 7th at 12pm EST

This one-hour webinar aims to provide a comprehensive overview of the eServices application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

ProviderConnect Overview
Wednesday, October 8th at 12pm EST

This one-hour webinar aims to provide a comprehensive overview of the ProviderConnect application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

Availity Provider Enrollment for Carelon Behavioral Health Providers
Thursday, October 9th at 11am EST

This one-hour webinar will cover Provider Enrollment using Availity application for new providers. We will demonstrate the following features:

• Enroll as individual provider
• Join an Existing Group
• Create a New Provider Group

Claims Submission Guidance
Wednesday, October 15th at 12pm EST

This one-hour webinar aims to provide a general overview of the process for submitting reimbursement requests for services rendered. While it will not address client-specific requirements, it will cover essential aspects of both paper and electronic claim submissions, best practices, and strategies for minimizing the risk of claim denials.

Availity Provider Portal Enhancements
Thursday, October 16th at 11am EST

This 1-hour webinar will provide an overview of enhancements in Availity Portal for Carelon Behavioral Health providers. We will demonstrate the following feature:

• Provider Payer Space applications
• Administrative Functions
• Claims Dashboard
• Authorization Dashboard
• And other features.