We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies.
Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.
Upcoming webinars
Clinical/Quarterly Webinars
Behavioral Health 101 & Warning Signs
Wednesday, May 8th at 3 P.M. Eastern Standard Time
This 2-hour long training will provide a high-level, introductory overview of behavioral health. Topics explored include the prevalence of mental illness in the US, associated myths and stigmas, and signs and symptoms of various disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in behavioral healthcare, though experienced behavioral health providers are also welcome to attend as a content refresher. No CE Credit or certification is associated with this training.
Grief & Loss: Considerations for Mental Health Professionals
Wednesday, May 15th at 3 P.M. Eastern Standard Time
Grief and loss are difficult human experiences that will often lead individuals to seek support via mental health care. This 2 hour training will explore various types of grief and loss, grief-related diagnoses in the DSM-5, theories and myths, grief-targeted therapy interventions, and ways that professionals can mitigate their own risk while working with grieving clients. There is no CE credit or certification associated with this training.
Neonatal Abstinence Syndrome
Wednesday, May 22nd at 3 P.M. Eastern Standard Time
Neonatal Abstinence Syndrome (also called NAS) is a group of conditions caused when a baby withdraws from certain drugs they are exposed to in the womb before birth. This introductory level training will cover signs and symptoms of NAS, prevention tactics, and treatment recommendations. Course length: 1 hour. There is no CE credit or certification associated with this course.
Monthly Webinars
Carelon Provider Orientation
Tuesday, May 14th at 12 P.M. Eastern Standard Time
This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.
eServices Overview
Wednesday, May 15th at 1 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of the eServices application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
ProviderConnect Overview
Wednesday, May 22nd at 1 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
Claims Submission Guidance
Thursday, May 30th at 12 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.
Webinar and training archive*
LOCADTR 3.0 Overview for NYS Providers
An Overview of Cognitive Behavioral Therapy
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An Overview of Cognitive Behavioral Therapy Presentation
Applied Behavior Analysis – Parent Training
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ASAM Training
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Behavioral Health 101 - Warning Signs
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Behavioral Health Concerns Equitable Youth Suicide Prevention
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Behavioral Health Concerns - Understanding Autism Spectrum Disorder
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Consequences of Catastrophe
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Creating Affirming Clinical Care for Transgender Clients
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Crisis Management and De-escalation
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Dialectical Behavior Therapy
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Family Psychoeducationy
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Giving Value Back to the Provider
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Integrating Harm Reduction Strategies Into Addiction Treatment Practice
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Motivational Interviewing
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SMART Goal Planning for Behavioral Health
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Suicide Prevention Training
Access the webinar: Part 1 | Part 2
Access the presentation: Part 1 | Part 2
Supporting Someone Struggling with Behavioral Health
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Access the presentation
Youth Behavioral Health 101
Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity
The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going
Adult Outcomes Questionnaire Webinar: Where We’ve Come
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An Overview of ProviderConnect
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Authorizations in ProviderConnect
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eServices Overview
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Access the presentation
Carelon Provider Orientation
Questions? We're here to help.
Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Join the Carelon Behavioral Health provider network
Please submit an application today to get started.
*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.
