Provider education and trainings

Motivational Interviewing Part 1: Foundations
Tuesday, November 10th at 3:00pm EST

In this 2-hour training, attendees will learn the theory & principles behind Motivational Interviewing as well as skills & techniques providers and clinical associates can use to implement Motivational Interviewing into their practice. This is an introductory level topic training that has previously been presented under the title "Motivational Interviewing". For those with MI experience seeking an intermediate level training, look for Motivational Interviewing Part 2: Beyond the Basics. No CE credit or certification is associated with this training. 

NEW Q4: Motivational Interviewing Part 2: Beyond the Basics
Wednesday, November 18th at 3:00pm EST

Motivational Interviewing (MI) is an evidence-based, client-centered approach to engaging clients in conversations about change. This course aims to build upon existing MI skills and increase your understanding of how to implement MI into existing practice by with a focus on applying MI in challenging situations, working with resistance, and combining MI with other treatment modalities. There is no CE credit or certification associated with this training. Please note that this webinar is intended for providers and associates who have a foundational understanding of MI and are looking to deepen their practice. For those who are seeking an introduction to MI, look for our next offering of Motivational Interviewing Part 1: Foundations.

Grief & Loss: Considerations for Mental Health Professionals
Friday, November 20th at 1:00pm EST

This 1.5-hour introductory-level webinar will focus on the core principles of trauma-informed care and how they apply in behavioral health settings. We will explore trauma-specific evidence-based best practices and identify strategies to support resilience and address barriers to delivering trauma-informed care. Please note there is no continuing education credit or certification associated with this training. 

Carelon Provider Orientation
Monday, November 9th at 12:00pm EST

This 1-hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process. This is a National webinar and does not cover client specific topics.

eServices Overview
Tuesday, November 10th st at 12:00pm EST

This one-hour webinar aims to provide a comprehensive overview of the eServices application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

ProviderConnect Overview
Wednesday, November 11th at 12:00pm EST

This one-hour webinar aims to provide a comprehensive overview of the ProviderConnect application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

Navigating Facility Enrollment Application in Availity for Carelon Behavioral Health Facilities
Thursday, November 12th at 11:00am EST

This one-hour webinar will cover Facility Enrollment using Availity application for new facilities.

Availity Provider Enrollment for Carelon Behavioral Health Providers
Thursday, November 12th at 2:00pm EST

This one-hour webinar will cover Provider Enrollment using Availity application for new providers. We will demonstrate the following features:

• Enroll as individual provider
• Join an Existing Group
• Create a New Provider Group

Availity Single Sign-on and Payor Space Applications for CBH Providers
Tuesday, November 17th at 12:00pm EST

This one-hour webinar will show Carelon Behavioral Health providers how to use Single Sign-on through the Availity Portal and explore applications available in the payer space, including Organization Administration, the Authorizations Dashboard, and the Claims Dashboard.

Claims Submission Guidance
Wednesday, November 18th at 12:00pm EST

This one-hour webinar aims to provide a general overview of the process for submitting reimbursement requests for services rendered. While it will not address client-specific requirements, it will cover essential aspects of both paper and electronic claim submissions, best practices, and strategies for minimizing the risk of claim denials.