Provider education and trainings

Youth Behavioral Health 101
Tuesday, October 8th at 3pm EST

This 2-hour long training will provide a high-level overview of Behavioral Health in Children & Adolescents. Topics discussed include childhood development, risk & protective factors, special population considerations, and an overview of common childhood diagnoses such as ADHD, Oppositional Defiant Disorder & Attachment Disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in child behavioral healthcare. Experienced child behavioral health providers are welcome to attend as a content refresher. No CE Credit or certification is associated with this training.

Grief & Loss: Considerations for Mental Health Professionals
Thursday, October 24th at 3pm EST

Grief and loss are difficult human experiences that will often lead individuals to seek support via mental health care. This 2 hour training will explore various types of grief and loss, grief-related diagnoses in the DSM-5, theories and myths, grief-targeted therapy interventions,  and ways that professionals can mitigate their own risk while working with grieving clients. There is no CE credit or certification associated with this training.

Cultural Competency in Behavioral Healthcare
Tuesday, October 29th at 3pm EST

This 1-hour webinar will explore the importance of cultural competence and cultural humility in behavioral healthcare. Topics to be discussed include the ways in which culture affects behavioral health, how providers and healthcare staff can increase recognition of their own implicit biases, and the use of culturally relevant and responsive evidence-based practices with patients / members. No CE credit or certification is associated with this training.

Carelon Provider Orientation
Tuesday, October 15th at 12pm EST

This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process. 

eServices Overview
Wednesday, October 16th at 12pm EST

This 1 hour webinar is designed to provide an overview of the eServices application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system. 

ProviderConnect Authorizations
Thursday. October 17th at 11am EST

This 1 hour webinar is for providers who submit authorizations through the ProviderConnect portal. We will provide an overview of ProviderConnect's features and how to submit authorization requests.

Availity Provider Portal Enhancements
Thursday, October 17th at 2pm EST

This 1 hour webinar will provide an overview of enhancements in the Availity Portal for Carelon Behavioral Health providers.

ProviderConnect Overview
Wednesday, October 23rd at 12pm EST

This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system. 

Claims Submission Guidance
Thursday, October 24th at 12pm EST

This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.