Provider education and trainings

We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies. 

Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.

Upcoming webinars

Motivational Interviewing
Wednesday, September 6 at 3 P.M. Eastern Time

In this 2-hour training, attendees will learn the theory & principles behind Motivational Interviewing as well as processes & techniques healthcare providers can use to implement Motivational Interviewing into their practice. This is an introductory level topic training. No CE credit or certification is associated with this training.

Managing Cardiovascular and Metabolic Risk
Thursday, September 7 at 3 p.m. Eastern time

This 1 hour webinar will explore risk & mitigation techniques regarding cardiac and metabolic chronic disease in the serious mental illness (SMI) population. There is no CE credit or certification associated with this course.

New Provider Orientation
Wednesday, September 12, 2023 at 12 p.m. Eastern Time

This is a webinar for providers new to our network. We will provide a general overview of Carelon Behavioral Health, cover claims submission, how to access provider portal and our resources.

eServices Overview
Wednesday, September 13, 2023 at 2 p.m. Eastern time

Many health plans use the eServices platform. Join us to receive an introduction and overview about how to register, use, and submit claims and authorizations.

Gender Affirming Behavioral Healthcare 101
Thursday, September 14, 2023 at 3 p.m. Eastern time

Gender-affirming behavioral healthcare involves range of social, psychological and behavioral interventions designed to support and affirm an individual’s gender identity when it conflicts with the gender they were assigned at birth. In this introductory-level, 1-hour long training, learners will explore terminology and definitions, barriers and risks experienced by members of the transgender non-binary (TNGB) community, and ways that providers and staff can offer supportive, high quality, gender-affirming care. No CE credit or certification is associated with this training.

FUH/HEDIS Measure Overview
Tuesday, September 19, 2023 at 11:30 a.m. Eastern time

Webinar will provide an overview of HEDIS measures for follow up after hospitalizations.

ProviderConnect Overview
Wednesday, September 20, 2023 at 2 p.m. Eastern time

During this overview of ProviderConnect, we will discuss claims submission, eligibility verification, and other key features.

Claims Submission Guidance
Thursday, September 21, 2023 at 12 p.m. Eastern time

This training provides an overview of billing, claims information, claims submission, how to avoid claim denials, and best practices.

Webinar and training archive*

LOCADTR 3.0 Overview for NYS Providers

Access the webinar 

 

An Overview of Cognitive Behavioral Therapy

Access the webinar 
An Overview of Cognitive Behavioral Therapy Presentation 

 

Applied Behavior Analysis – Parent Training

Access the webinar 
Access the presentation 

 

ASAM Training

Access the webinar 
Access the presentation 

 

Behavioral Health 101 - Warning Signs

Access the webinar 
Access the presentation 

 

Behavioral Health Concerns Equitable Youth Suicide Prevention

Access the webinar 
Access the presentation 

 

Behavioral Health Concerns - Understanding Autism Spectrum Disorder

Access the webinar 
Access the presentation 

 

Consequences of Catastrophe

Access the webinar 
Access the presentation 

 

Creating Affirming Clinical Care for Transgender Clients

Access the webinar 
Access the presentation 

 

Crisis Management and De-escalation

Access the webinar 
Access the presentation 

 

Dialectical Behavior Therapy

Access the webinar 
Access the presentation 

 

Family Psychoeducationy

Access the webinar 
Access the presentation 

 

Giving Value Back to the Provider

Access the webinar 
Access the presentation 

 

Integrating Harm Reduction Strategies Into Addiction Treatment Practice

Access the webinar 
Access the presentation 

 

Motivational Interviewing

Access the webinar 
Access the presentation 

 

SMART Goal Planning for Behavioral Health

Access the webinar 
Access the presentation 

 

Suicide Prevention Training

Access the webinar: Part 1  | Part 2 

Access the presentation: Part 1  | Part 2 

 

Supporting Someone Struggling with Behavioral Health

Access the webinar 
Access the presentation 

 

Youth Behavioral Health 101

Access the webinar 
Access the presentation 

Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity 

 

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website 

Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going

Adult Outcomes Questionnaire Webinar: Where We’ve Come 
Access the presentation 

 

An Overview of ProviderConnect

Access the webinar 
Access the presentation 

 

Authorizations in ProviderConnect

Access the webinar 
Access the presentation 

 

eServices Overview

Access the presentation 

 

Managed Care 101

Access the presentation 

Questions? We're here to help.

Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.

Questions? We're here to help.

Whether you have questions or are interested in learning more about how we can best support you, please reach us by calling our National Provider Services Line at 800-397-1630, Monday through Friday, 8 a.m. to 8 p.m. Eastern time.

Join the Carelon Behavioral Health provider network

Please submit an application today to get started.

*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.