Provider education and trainings

We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies. 

Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.

Upcoming webinars

Clinical/Quarterly Webinars

Social Determinants of Health
Wednesday, April 10th at 3 P.M. Eastern Standard Time

Social Determinants of Health (SDoH) are conditions in which people live that affect their health risks and outcomes in a variety of ways. In this 2 hour webinar, attendees with learn to identify SDoH and understand how they affect physical and behavioral health disparities and outcomes. We will also explore ways to assess and address SDoH in practice. No CE credit or certification is associated with this training.

Person-Centered Planning
Thursday, April 11th at 3 P.M. Eastern Standard Time

Person Centered Planning is an ongoing problem-solving process used to help people with disabilities or serious mental illnesses plan for their future. In this 1.5-hour training, attendees will learn the principles behind Person Centered Care Planning and understand how to effectively assess individuals and develop Person Centered treatment plans including S.M.A.R.T. goals. This is an introductory level topic training. There is no CE credit associated with this training.

ProviderConnect Authorizations
Tuesday, April 16th at 2 P.M. Eastern Standard Time

This webinar is for providers who submit authorizations in ProviderConnect portal. We will provide an overview of ProviderConnect's features and how to submit authorizations.

Youth Behavioral Health 101
Wednesday, April 17th at 3 P.M. Eastern Standard Time

This 2-hour long training will provide a high-level overview of Behavioral Health in Children & Adolescents. Topics discussed include childhood development, risk & protective factors, special population considerations, and an overview of common childhood diagnoses such as ADHD, Oppositional Defiant Disorder & Attachment Disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in child behavioral healthcare. Experienced child behavioral health providers are welcome to attend as a content refresher. No CE Credit or certification is associated with this training.

Monthly Webinars

Carelon Provider Orientation
Tuesday, April 9th at 12 P.M. Eastern standard Time

This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.

eServices Overview
Wednesday, April 10th at 1 P.M. Eastern standard Time

This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.

ProviderConnect Overview
Wednesday, April 17th at 1 P.M. Eastern Standard Time

This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.

Claims Submission Guidance
Thursday, April 25th at 12 P.M. Eastern Standard Time

This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.

Webinar and training archive*

LOCADTR 3.0 Overview for NYS Providers

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An Overview of Cognitive Behavioral Therapy

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 An Overview of Cognitive Behavioral Therapy Presentation

 

Applied Behavior Analysis – Parent Training

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 Access the presentation

 

ASAM Training

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 Access the presentation

 

Behavioral Health 101 - Warning Signs

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 Access the presentation

 

Behavioral Health Concerns Equitable Youth Suicide Prevention

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 Access the presentation

 

Behavioral Health Concerns - Understanding Autism Spectrum Disorder

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 Access the presentation

 

Consequences of Catastrophe

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 Access the presentation

 

Creating Affirming Clinical Care for Transgender Clients

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 Access the presentation

 

Crisis Management and De-escalation

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 Access the presentation

 

Dialectical Behavior Therapy

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 Access the presentation

 

Family Psychoeducationy

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 Access the presentation

 

Giving Value Back to the Provider

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Integrating Harm Reduction Strategies Into Addiction Treatment Practice

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Motivational Interviewing

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 Access the presentation

 

SMART Goal Planning for Behavioral Health

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Suicide Prevention Training

Access the webinar: Part 1  | Part 2 

Access the presentation:  Part 1 |  Part 2

 

Supporting Someone Struggling with Behavioral Health

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 Access the presentation

 

Youth Behavioral Health 101

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 Access the presentation

 Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity

 

The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website 

Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going

Adult Outcomes Questionnaire Webinar: Where We’ve Come 
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An Overview of ProviderConnect

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 Access the presentation

 

Authorizations in ProviderConnect

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 Access the presentation

 

eServices Overview

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 Access the presentation

 

Carelon Provider Orientation

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 Access the presentation

Questions? We're here to help.

Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.

Join the Carelon Behavioral Health provider network

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*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.