Providence Health Plan


Medical Policy, Reimbursement Policy, Pharmacy Policy, and Provider Information 


Customer service:

Authorizations, member benefits, and eligibility

Medicare: 503-574-8000, 800-603-2340
All other lines of business: 503-574-7500, 800-878-4445
Healthcare Service Medical Management: 800-638-0449, option 5
Monday to Friday, 8 a.m. to 5 p.m. Pacific time


Fax numbers:

BH PA: 503-574-8110
BH CCR: 503-574-8192


Provider relations:

Credentialing and contracting
National Provider Service Line: 800-397-1630
Monday to Friday, 8 a.m. to 5 p.m. Pacific time


Claims payment questions:



Electronic data interchange (EDI) help desk:

ProviderConnect technical questions: 888-247-9311
Monday to Friday, 8 a.m. to 6 p.m. Eastern time

Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.