Texas
Effective September 1, 2025, Carelon will no longer manage the Behavioral Health benefit for Parkland Community Health Plan. Please visit providers.parklandhealthplan.com/bh for more information as well as the notice posted below.
IMPORTANT NOTICE REGARDING THE PARKLAND / CARELON CONTRACT
Appointment and Access Availability Standards
ASAM Additional Training - NEW
Carelon Behavioral Health TX Quick Reference Guide
How to Submit a HHSC Complaint as a Medicaid Provider
Intensive Case Management Referral Form
Medical Necessity Criteria - UPDATED
Overview of Telemedicine and Telehealth Changes
Parkland Provider Manual - TX Addendum to the Carelon Provider Handbook
Prior Authorization Data for Calendar Year 2023
Prior Authorization Information and Requirements - UPDATED
Prior Authorization Required Supporting Documentation and Information - NEW
Texas Office Inspection General Provider Letter
Utilization and Review Notification Timelines
Contact information:
Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801
Phone: 800-945-4644
Fax: 855-371-9227
TTY: 711
Parkland Community Health Plan
Provider Customer Service:
HEALTHfirst – 1-888-672-2277
KIDSfirst – 1-888-814-2352
Monday to Friday, 8 a.m. to 5 p.m. Central time
Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.
