Texas

Appointment Access Standards 

Carelon Behavioral Health TX Quick Reference Guide 

How to Submit a HHSC Complaint as a Medicaid Provider 

Intensive Case Management Referral Form 

Medical Necessity Criteria 

Outpatient Review Form 

Overview of Telemedicine and Telehealth Changes 

Parkland Provider Manual 

Prior Authorization Data for Calendar Year 2022 

Provider Billing FAQs 

Texas Office Inspection General Provider Letter 

Texas Standard Prior Authorization Form for Healthcare Services 

Utilization and Review Notification Timelines 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

Phone: 800-945-4644
Fax: 855-371-9227
TTY: 711

Parkland Community Health Plan
Provider Customer Service:
HEALTHfirst – 1-888-672-2277
KIDSfirst – 1-888-814-2352
Monday to Friday, 8 a.m. to 5 p.m. Central time

parklandhealthplan.com