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    Texas

    Appointment Access Standards 

    Carelon Behavioral Health TX Quick Reference Guide 

    How to Submit a HHSC Complaint as a Medicaid Provider 

    Intensive Case Management Referral Form 

    Medical Necessity Criteria 

    Outpatient Review Form 

    Overview of Telemedicine and Telehealth Changes 

    Parkland Provider Manual 

    Prior Authorization Data for Calendar Year 2022 

    Provider Billing FAQs 

    Texas Office Inspection General Provider Letter 

    Texas Standard Prior Authorization Form for Healthcare Services 

    Utilization and Review Notification Timelines 

     

    Contact information:

    Carelon Behavioral Health
    500 Unicorn Park Drive
    Woburn, MA 01801

    Phone: 800-945-4644
    Fax: 855-371-9227
    TTY: 711

    Parkland Community Health Plan
    Provider Customer Service:
    HEALTHfirst – 1-888-672-2277
    KIDSfirst – 1-888-814-2352
    Monday to Friday, 8 a.m. to 5 p.m. Central time

    parklandhealthplan.com 

    Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.

    Behavioral Health Resources 

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    Provider Policies, Guidelines and Manual 

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    Provider Quick Reference Guide 

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