New York

Appendix 4C: NYS Specific – NY Medicaid VFCA Addendum 

Behavioral Health Policy and Procedure Manual for Providers 

Level of Care Criteria 

Contact information:

Woburn, MA 01801
Phone: 866-664-7142
Fax: 781-994-7600
TTY: 711
http://www.amidacareny.org 

If you are in crisis, 24-hour clinical access is available to you. Please contact Carelon Behavioral Health/Amida Care Health Plan at (866) 664-7142.

Carelon Behavioral Health provides clinical staff coverage 24 hours/day, 7 days/week, 365 days/year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Amida Care Administrative Offices
248 West 35th Street, 7th Floor
New York, NY 10001
Phone: 646-786-1800
Fax: 646-786-1801

General Questions:
Phone: 800-556-0689
TTY: 800-662-1220
Email: info@amidacareny.com

Member Services:
Phone: 800-556-0689
Email: member-services@amidacareny.com

http://www.amidacareny.org 

Appendix 4C: NYS Specific – NY Medicaid VFCA Addendum 

Behavioral Health Policy and Procedure Manual for Providers 

FIS Claim Rejection Messages Tip Sheet 

 

Contact information:

500 Unicorn Park Drive
Woburn, MA 01801
Phone: 855-481-7038
Toll-Free: 24-hour crisis, 855-481-7038
Fax: 781-994-7600
TTY: 711

If you are in crisis, 24-hour clinical access is available to you. Please contact Carelon Behavioral Health/Amida Care Health Plan at (866) 664-7142.

Carelon Behavioral Health provides clinical staff coverage 24 hours/day, 7 days/week, 365 days/year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Independent Health contact information:
511 Farber Lakes Drive
Buffalo, New York 14221
Member Services: (716) 631-8701 or (800) 501-3439 TTY/TDD: (800) 432-1110

http://www.independenthealth.com 

FIS Claim Rejection Messages Tip Sheet 

 

Contact information:

500 Unicorn Park Drive
Woburn, MA 01801
Phone: 855-481-7038
Toll-Free: 24-hour crisis, 855-481-7038
Fax: 781-994-7600
TTY: 711

If you are in crisis, 24-hour clinical access is available to you. Please contact Carelon Behavioral Health/Amida Care Health Plan at (866) 664-7142.

Carelon Behavioral Health provides clinical staff coverage 24 hours/day, 7 days/week, 365 days/year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Independent Health contact information:
511 Farber Lakes Drive
Buffalo, New York 14221

Member Services: (716) 631-8701 or (800) 501-3439 TTY/TDD: (800) 432-1110

http://www.independenthealth.com 

Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.