New York

Appendix 4C: NYS Specific – NY Medicaid VFCA Addendum 

Behavioral Health Policy and Procedure Manual for Providers 

Level of Care Criteria 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801


24-hour access: 866-664-7142
Fax: 781-994-7600
TTY: 711
amidacareny.org 

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Amida Care Administrative Offices
248 West 35th Street, 7th Floor
New York, NY 10001


Phone: 646-786-1800
Fax: 646-786-1801

General Questions:
Phone: 800-556-0689
TTY: 800-662-1220
Email: info@amidacareny.com

Member services:
Phone: 800-556-0689
Email: member-services@amidacareny.com

amidacareny.org 

Appendix 4C: NYS Specific – NY Medicaid VFCA Addendum 

Behavioral Health Policy and Procedure Manual for Providers 

FIS Claim Rejection Messages Tip Sheet 

 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour, toll-free access: 855-481-7038
Fax: 781-994-7600
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Independent Health contact information:
511 Farber Lakes Drive
Buffalo, New York 14221


Member Services: 716-631-8701 or 800-501-3439
TTY/TDD: 800-432-1110

independenthealth.com 

FIS Claim Rejection Messages Tip Sheet 

 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour, toll-free access: 855-481-7038
Fax: 781-994-7600
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

Independent Health contact information:
511 Farber Lakes Drive
Buffalo, New York 14221

Member Services: 716-631-8701 or 800-501-3439
TTY/TDD: 800-432-1110

independenthealth.com 

Contact information:

Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801

24-hour, toll-free access: 866-599-1481
TTY: 711

Carelon Behavioral Health provides clinical staff coverage 24 hours a day, 7 days a week, 365 days a year to respond to all member and provider calls, including emergent, urgent, and routine calls.

VillageCareMAX
112 Charles Street
New York, NY 10014

Member Services: 1-800-469-6292
TTY: 711

https://www.villagecaremax.org 

Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.