Improving outcomes through coordinated crisis response - table
Crisis program performance benchmarks
The following information provides an accessible version of the crisis program performance data referenced on the Crisis Solutions page.
In a crisis, every second counts
We work closely with our partners to meet their behavioral health goals. Through close collaboration with Washington State, we implemented a crisis program that exceeded established performance benchmarks.
Washington Crisis Solution program performance compared with state benchmarks, January through September 2025
Performance measure: Calls answered within 30 seconds
Our solution: 95%
State benchmark: 90%
Performance measure: Abandonment rate
Our solution: 0.7%
State benchmark: Less than 5%
Performance measure: Average speed to answer
Our solution: 15 seconds
State benchmark: 30 seconds
Performance measure: Crisis team in-person response
Our solution: 44 minutes
State benchmark: 90 minutes
Performance measure: Mobile crisis diversion from higher levels of care
Our solution: 96%
State benchmark: 95%
Additional program result: 85% of crisis services resulted in diversion from higher levels of care.
Source: Washington Crisis Solution program evaluation, January through September 2025.