Trusted by millions
Carelon Behavioral Health is a recognized industry leader in crisis systems of care. We are trusted nationwide to provide fast, reliable, equitable, and cost-effective crisis services that address the unique needs of the community.
We are proud to have played an integral role in supporting the launch of the 988 Suicide & Crisis Lifeline. Bolstered by our Crisis Center of Excellence, we work with individual states and regions around the country.
Crisis line services
Our crisis line services support a 24/7 hotline that facilitates phone, text, and chat-based crisis de-escalation by specialists trained in trauma-informed care. The hotline serves as air traffic control and is the front entry into the crisis system.
Once in the system, individuals are screened, assessed, triaged, and referred to appropriate services. Real-time monitoring and tracking ensure individuals experiencing a crisis get the help they need quickly. Accredited by the American Association of Suicidology, our crisis line services meet National Suicide Prevention Lifeline standards and:
- Support immediate and coordinated handoffs to stabilization and recovery services if the crisis cannot be resolved.
- Dispatch mobile crisis teams, when appropriate, without unnecessary law enforcement involvement.
- Maintain individuals in their communities.
- Reduce unnecessary visits to emergency departments, inpatient psychiatric units, detention centers, and residential treatment centers.
Crisis administrative service organization
We work with communities to design crisis systems that deliver the full spectrum of behavioral healthcare while reducing reliance on expensive resources.
Together our programs are clinically effective and reduce costs. Crisis system oversight and management services include:
- Contracting with experienced providers.
- Monitoring key performance indicators and quality metrics.
- Eligibility determination and utilization management.
- Customer satisfaction surveying.
- Data analytics and reporting.
- Community collaboration.
- Training and technical assistance.
- Administration of braided funding mechanisms.
We’re on your team
Strong stakeholder engagement is the cornerstone of our crisis care approach. We work with state and county advisory councils as well as Tribal leaders to address changing needs and ensure quality care for all Alaskans.
Community collaboratives include members from a diverse array of groups such as:
- Individuals who use the crisis system.
- Mobile crisis teams.
- First responders, including emergency medical services.
- Funders, including managed care organizations.
- Law enforcement.
- Hospitals.
- Behavioral health providers.
- Behavioral health aides.
- Peers.
- Providers of medications for opioid use disorder (MOUD).
- Suicide coalitions.
- Housing providers.
- Regional emergency services agency (911 dispatch).
- School districts.
- Public health and social service providers.
Funding your crisis system
We have helped many regions across the United States obtain crucial funding for crisis infrastructure. Our experienced staff thoroughly understands braided funding and knows how to ensure that state dollars are spent last.
We’ll help you construct a funding strategy that allows for both crisis and non-crisis behavioral health services, regardless of insurance status or income level. Working together, we will design a community safety net that has the capacity and capabilities to meet the needs of the state’s residents.
Creating a strong crisis system — together
No matter the need, we can help design a crisis system that works for you. Count on Carelon Behavioral Health to provide the clinical expertise, network management, and administrative support you need to raise the quality of life for Alaskans.
